Service Blueprint workshop
Finding the highest return-on-investment opportunities starts with mapping where the value is. Outlining your customer experience will give in insights on where to focus your attention. Do this, and discover the best opportunities.
Customer Pain-pointsHigh-touch support to advance your digital product. With you, your team, processes and product.
Optimise all aspects of your digital experiences
There are many dimensions to view your digital product. And depending on the context, you may need support in improving or optimising any one of these dimensions.
Grow Marketshare
Review the competitive landscape to understand your position and how to retain your existing marketshare as well as attain more.
Maximise Quality
The quality of your releases will impact your brand reputation and is crucial to delivering value effectively.
Deliver Consistently
Launch new features and products that your customers really care about. Build lazer-sharp focus to get there.
Your Visual Map
Coordinating efforts to deliver customer value can be complex and can leave customers confused and disappointed. The Service Blueprint will simplify your business and deliver more value.
- Visually map – visually present all the parts of your business and the interactions with customers
- End-to-end awareness – create the awareness needed to coordinate improved customer experience across your organisation
- Customer Experience – map all the touchpoints and support processes and uncover strategically important opportunities
Free assessment
Is this workshop right for you? Send us a message below to get a free assessment.